Team Lead: Legal Services - Insured

Telesure Investment Holdings

Gauteng, South Africa


Apr 30

This job is no longer accepting applications.

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial service providers. Our portfolio includes shortterm
insurers, a long-term insurer, health insurance as well as an insurance and
personal finance comparison platform. Our origins date back to 1 June 1985, and
we have since grown into a group of subsidiaries that includes some of South
Africa’s most loved and recognisable brands. We exist to continuously find better
ways to give people peace of mind, whether it is to protect what they own, their
loved ones or their greater ambitions and life plans. We bring customer-focused
innovation and service excellence to the financial services industry. We’re an
undivided team who believe in leading through technology and pushing past their
limits. TIH is owned by BHL (SA) Holdings Limited, which has a vast global

Job Purpose
Successfully implement all directives, policy and procedures according to the
operational plan by providing support and sharing knowledge and skills to the
team assigned to them to assist in achieving the required operational results. Operations Management
Supervise others working within established operational systems.
Conduct daily performance discussions (huddles) to monitor and review
operational performance against the plan with the team in order to improve and/
or achieve the required operational results.
Ensure that team members execute work activities on time in accordance with
the required operational and quality standards.
Relate and communicate all new or revised policies, procedures and /or
processes to team members to ensure they have the most up‐to‐date and current

Operational Compliance
Identify, within the team, instances of non-compliance with the organisation's
policies and procedures and/or relevant regulatory codes and codes of conduct,
rectify non-conformance and variances within the team as a high priority, and
report and escalate issues as appropriate.

Leadership and Direction
Explain the local action plan to support team members in their understanding of
what needs to be done and and how this relates to the broader business plan
and the organisation's strategy, mission and vision; motivate people to achieve
local business goals.
Support team members by sharing knowledge, information and problem-solving
recommendation to achieve the required operational results.

Insights and Reporting
Contribute to the preparation of various data and analytics reports.
Collect and submit reports specific to team data as part of the Management
Control System.

Work Scheduling and Allocation
Assign short-term work schedules to a team of subordinates in order to achieve
expectations while following established timelines.
Coordinate individual team member’s work assigned/schedules and leave
requests to consistently have the required capacity within a team to meet
operational requirements.
Identify, assign, and follow‐up on work activities of team members in accordance
with operating procedures to contribute the management control system.

Performance Management
Develop and propose own performance objectives; take appropriate actions to
ensure achievement of agreed objectives, using the organisation's performance
management systems to improve personal performance. Manage and report on
team performance; set appropriate performance objectives for direct reports and
hold them accountable for achieving these, taking appropriate corrective action
where necessary to ensure the achievement of team / personal objectives.
Regularly assess the need for training or performance improvement of individual
team members and implement action plans to enhance overall team
Establish goals and objective for self and team and implement and measure
accordingly to support or improve job performance (experience, ability,
competence) by completing performance reviews and competency matrix.

Customer Relationship Management (CRM) Data
Monitor team members' use of the customer relationship management system,
identifying and resolving standard issues and escalating these to a senior
manager as appropriate.

Customer Management
Help senior colleagues manage customer relationships by using relevant
operational systems.

Customer Service
Act as first-line supervisor of a team providing operational support, and play a
key role in helping to achieve targets in areas such as productivity or turnaround
times. Deal with most complex and valuable issues.

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