Claims Manager - Gaborone

Bryte Insurance Company Limited

South-East District, Botswana


May 3

This job is no longer accepting applications.

Bryte Risk Services Botswana is the premier, proactive personal and commercial risk specialist in Botswana. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their personal assets and business and improve their risk profile across the continent. Bryte approaches customer risk with purpose, proactively working with brokers and customers to enable better risk decisions.

The role includes being responsible for implementing the claims strategy as well as providing effective leadership and support in line with Bryte’s guiding principles.
This individual directs, controls, monitors and manages the relevant reporting claims team and the operations within that team.
This individual will manage the quality of claims handled and reduce the average cost of claims by driving the utilisation of preferred vendors and spearheading claims savings initiatives.
Key Tasks & Accountabilities

• Provide exceptional customer service
• Effective customer focus, service and query resolution
• Monitor and manage the quality of the claims handled by conducting sample auditing on an ongoing basis
• Claims cost & expense management
• Review the service provided by different vendors and repairers in conjunction with agreed vendor contracts with specific regard to cost containment,quality of workmanship and service delivery
• Recommend improvements to reduce average cost per claim in all Lines of Business
• Effective control and monitoring of leakage across the claims value chain and report thereon.
• Effective quality control and audits on leakage
• Effective reporting and analysis
• Ensure all information and standards are adhered to with regards financial transactions
• Review all QA and Operational reports as and when required and provide feedback and/or action plans to address issues
• Ensure consistent compliance to company policies and procedures corporate governance and relevant legislation Indentify and combat fraud
• Adhere to internal policies, processes and procedures with a clear understanding of Bryte’s Claims handling strategy and implementation thereof
• Effective people management and team leadership – lead by living the Bryte values
• Create an environment that fosters teamwork and co-operation amongst team members
• Ensure appropriate staffing and action accordingly
• Translating strategic priorities into operational reality to yield measurable and sustainable results
• Utilising financial data to analyse the business unit – loss ratios trends, incurred severity & frequency,etc
• To have an intuitive feel for the commercial aspects of a business, an insight into revenue, cost and business models and data analytics to ensure sustainable growth
• Effective Salvage & Recoveries management
• Effective management of Large & Complex claims

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