Community Manager

Growthpoint Properties

Gauteng, South Africa


May 4

This job is no longer accepting applications.

Growthpoint provides space to thrive with innovative and sustainable property solutions. We are an international property company with assets on three continents and the largest South African primary REIT (Real Estate Investment Trust) listed on the JSE. We own and manage a diversified portfolio of over 550 property assets, locally and internationally.

Growthpoint is a FTSE/JSE Top 40 Index company, a constituent of the FTSE EPRA/NAREIT Emerging Index and is in the FTSE4Good Emerging Index and FTSE/JSE Responsible Investment Index. Job purpose

The Community Manager will be responsible for creating an all-around-amazing customer-journey experience through value propositions that enhance their tenant experience. Responsible for building and maintaining strong relationships and a sense of community-attuned to tenant needs. Develop innovative customer add-on services through collaborative and financially astute business opportunities.

Duties and responsibilities

• Analyse, gather and enlists the relevant service/amenities that are required within each building and/or area.
• Address day-to-day tenant issues including coordinating and managing building related services as necessary.
• Partner with organisations on services that will add value to our existing clients and their employees.
• Negotiate and Manage Service Level agreements with these organisations to ensure the quality and presentation are aligned with Growthpoint’s brand.
• Ensure cost effectiveness of these services.
• Develop model to ensure these services are attractive and cost effective to existing clients while still cost neutral to Growthpoint (where possible).
• Connect with local organizations/tenants and attend networking events to promote Growthpoint’s community and identify potential service providers.

• Develop relationships with tenants and proactively gather information on their needs to identify both Growthpoint and tenant services that could help them achieve their goals.
• Identify and execute opportunities to connect tenants with each other.
• Support the planning and supervision of educational, professional and personal development events based on tenant needs.
• Ensure a gracious arrival experience for all tenants, prospective tenants and guests.
• Recommend best practices to your General manager for the benefit of the broader company related to tenant experience, new deals, hospitality services, operations, events and training.

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