National Head: Digital Sales -Educor (Pinetown)

Educor

KwaZulu-Natal, South Africa

Permanent

May 5

This job is no longer accepting applications.

Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum.

MAIN PURPOSE OF THE JOB: 

The National Head: Digital Sales will be responsible for leading the team of call centre sales representatives to better performance and improve sales and service quality.

DUTIES AND RESPONSIBILITIES: 

• Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products
• Ensure staff members are achieving set targets and taking corrective action
• Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated
• Maximize efficiency and customer satisfaction
• Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes
• Exceptional communication, interpersonal and customer service skills
• Hire, train, prepare and motivate staff members to provide excellent service
• Set objectives and analyze call centre metrics
• Ensure call centre sales staff meet targets and provide reliable, efficient support to customers




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