Cash Centre Manager

SBV Services

North West, South Africa

Permanent

May 5

This job is no longer accepting applications.

Responsible to manage the end to end Operations for ones allocated Centre/s, in partnership with the ATM’s division. Ownership of centre/s within one’s area of Responsibility

Take ownership of the profitability of one’s centre/s by setting, managing and implementing centre level plans, targets and
objectives in alignment with the overall cluster and company strategy
Manage the daily holistic operations of the centre/s ensuring services are delivered according to the agreed upon service levels
Contribute to strategic plans and reviews by providing accurate and complete information and or recommendations
Drive centre/s renovations or expansions as they occur, facilitating the planning and milestones achieved until completion
Manage the premises assigned, ensuring the necessary maintenance occurs taking into account: cost, operational affect, time
and reputational image
Review and provide reports to the relevant stakeholders as required within the agreed upon timeframe including trends
Provide input into business cases and business plans
Responsible for the optimal and sustained performance of resources within one’s centre/s inclusive of the following( but not
limited to):
o Fleet
o Equipment
o Systems
o Workforce
Manage the maintenance and Inventory of equipment – ensuring high standard and availability of equipment (e.g. bullet proof
vests, radios, uniforms, etc.)
Manage your fleet in conjunction with the Fleet division to uphold a fleet that is well maintained
Responsible to ensure that all systems in place within SBV are utilised effectively and efficiently, escalating the necessary system
failures to the relevant department/s timeously.
Draft motivations or recommendations to the GM after analysis of resources to address any shortages, damages or declining
effectiveness of such resources, inclusive of the implications to cost, service levels and reputation.
Manage vendor relationships and own the process for repairs, etc.
Manage Internal Relationship through:
Building and maintaining effective relationships across multi-functional departments within SBV in order to ensure
seamless interactions
Keep relevant parties informed to ensure operational effectiveness and efficiency
Manage External Relationship by:
Effective engagement with key stakeholders and provision of high levels of service
Meet with customers on a regular basis in order to deal with operational concerns and introduce other SBV stakeholders (for
example: Sales and marketing)
Identify opportunities within the industry to add value to portfolio of clients by understanding client’s business models and
strategies and feeding this information through to the Customer and Commercial Department

Risk & Governance Management

Mitigate Reputational and operational risk by ensuring that risk management processes are embedded and compliance is
effectively managed
Responsible to ensure that all processes and practices within the centre / s are in alignment with the requirements of:
o Statutory laws and documentation
o SBV Policy and procedure
o Regulatory bodies (for example SARB)
Responsible for the audit outcomes of the centre/s, proposing remedial actions where necessary and the implementation thereof
Execute plans to remediate audit findings and ensure the compliance is within acceptable tolerance levels.
Collaborate with Risk and GM to ensure that a relevant and accurate BCP is in place, reviewing it with the relevant stakeholders.
Partake in BCM and crisis management simulations to ensure relevance and practicality.
Manage all activities in the event of a crisis at the centre/s Assist with investigations (internal and external) within one’s area of responsibility as and when required trying to achieve the
best possible outcome for SBV
Responsible for the total security of entire centre including systems: Implementing the procedures, contingency plans, measures
to control risk, maintaining security equipment (SLA), management of security related staff
Utilises security and environmental information from within and outside the organisation to minimise risk (i.e. rerouting of
vehicles, changing times for deliveries alternative teams etc.
Identifies potential risks e.g. theft, robberies, monetary losses, disasters and reduces risk potential by developing and
implementing procedures and systems to comply with best risk management practices, adhering to Insurance and business rules.
Balance the cash centre daily and escalate to GM and relevant stakeholders when required
Request dispensation when outside of rules & regulations (e.g. sub-systems are down, type of vehicle, team size, etc.) – obtaining
pre-authorization from GM and relevant stakeholders
Sustainability of the organisation through driving continuous improvement and efficiency programmes of work
Continually reviews procedures, systems and performance against business plans, budgets and progress of programmes and
projects
Manage projects as allocated, for example the expansion within a centre / changing the layout of the centre, including the pre
and post implementation reviews
Financial Performance Management
Analyse and Monitor the centre/s operational performance on a monthly basis providing explanatory notes to the relevant
stakeholders on a monthly basis
Responsible for the operational expenditure each month and ensure it does not exceed budgeted expenditure and ensuring
revenue targets are met.
Provide input into the annual budgeting process.

People Management

Provide leadership to employees within SBV
Creates a conducive environment which translates into productivity and high morale within SBV
Inspire one’s team to deliver on key performance areas
Adhere to legislative requirements and Group policies and procedures
Leading the focus on talent to instil value creation for high value contributors
Manage one’s headcount in alignment with the principles and policies of SBV on a monthly basis. Inclusive of notifying HR of team
cancellations, new business and new initiatives with the relevant documentation /approvals
Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of
SBV
Lead and manager the Talent Management Process within one’s centre / s
Lead and manage the end to end performance management process of employees
Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices
Manage overtime / illegal overtime of one’s centre/s through proper planning and staff rotation inclusive of driving the time and
attendance system within one’s centre/s
Responsible for employees to undergo the relevant training inclusive of any mandatory refreshers in conjunction with the Training
Academy
Draft and execute training plans in conjunction with the Training Academy.

Drive the organisation culture within one’s centre

Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the
mission.
Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement
Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction
Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard
Provide leadership to employees within the organisation, creating a winning culture and high morale
Initiate and lead a culture of performance driven output through shared purpose vision and values
Lead as an Ambassador and executor of Change
Act as a change management architect in periods of change to ensure continuity to operationsThe Head of Department or his/her nominee reserves the right to make changes and alterations to
this job profile.
Manage the integration of CIT and Processing into a seamless end to end solution for customers
Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to
the SME’s (subject matter experts) when required
Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s centre/s.

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