Core Systems Support Lead

Letshego Holdings Limited

South-East District, Botswana

Permanent

May 6

This job is no longer accepting applications.

To ensure that all Countries Core Banking Systems are stable, operating at premium efficiency and that Data is secure, accurate and trusted. Oversee Applications support services provided to all internal and external customers across the organization. Keep up to date with the Core Banking System architectural components, transaction processing workflow at the components / database objects level, frontend functionality and backend objects.
Serve as the organization’s technical advisor on the Group’s core Business Applications for information technology functions.
Perform and/or provide guidance on Core Banking System parametrization requests raised by the parametrization committee as well as a periodic parametrization changes like product set up, supplier set up, employer set up etc.
Investigation into user/system problems by performing a root cause analysis, verifying by test case scenarios and collecting required data/log information to be sent to the Vendor for resolution.
Supervise a thorough verifications/tests of Vendor supplied solutions in UAT environments before deploying to production.
Ensure Core Banking System’s production and test environment have approved levels associated with data integrity, security and functionality;
Liaise with business user management on their report requirements and develop scripts and reports and dashboards for complex reporting requirements delivering value to the business.
Oversee Core systems, and associated Operating and Application systems development lifecycle activities, applications development, support and change management.
Liaise with the application vendors and outsourced contractors directly on departmental support and performance against service level agreements.
Provide second line support to applications support analysts that have escalated issues and/or users on the key business applications.
Monitor and manage the department’s support function by ensuring all user incidents and changes that are assigned to the department are resolved/implemented within the defined SLA timelines.
Become a user expert on how the core banking system and related channels work, gaining an understanding of the strengths and weaknesses; and championing customer issues in order to ensure they have a positive experience.
Develop the Applications Support team by continually improving administration, support, batch processing, and completion of projects efficiently and effectively.
Continuously seeks to improve user satisfaction and ultimately customer satisfaction, loyalty and retention by ensuring the department provides an excellent user experience.
Help develop the team by continually improving processes and Provide mentoring and leadership to other IT peers within the Group, and serve as a role model for the Organisation.
Set standards around confidentiality and reliability of corporate data, proprietary information and intellectual property
Lead the Disaster Recovery processes including restoration procedures (test/live) in accordance with approved plans.

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