IBM WebSphere Administrator
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To administrate and maintain IBM WebSphere Servers including tasks such as scheduled jobs, maintenance plans, backups / restores, installations / patching / upgrading of IBM WebSphere Servers. Performance tuning and monitoring. Serve as the organization’s technical advisor on the Group’s core Business Applications for information technology functions.
Perform and/or provide guidance on IBM WebSphere parametrization to meet best practice.
Investigation into user/system problems by performing a root cause analysis, verifying by test case scenarios and collecting required data/log information to be sent to the Vendor for resolution.
Supervise a thorough verifications/tests of Vendor supplied solutions in UAT environments before deploying to production.
Liaise with the application vendors and outsourced contractors directly on departmental support and performance against service level agreements.
Continuously seeks to improve user satisfaction and ultimately customer satisfaction, loyalty and retention by ensuring the department provides an excellent user experience.
Help develop the team by continually improving processes and Provide mentoring and leadership to other IT peers within the Group, and serve as a role model for the Organisation.
Set standards around confidentiality and reliability of corporate data, proprietary information and intellectual property
Lead the Disaster Recovery processes including restoration procedures (test/live) in accordance with approved plans.
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