Business Analyst - 1Life

Telesure Investment Holdings (TIH)

Gauteng, South Africa

Permanent

May 6

This job is no longer accepting applications.

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dial Direct, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits. Perform investigations and analysis of business ideas, needs and problems, and create proposals thereof.

Needs Assessment
Uncover emerging issues or needs, identifying potential causes, barriers and key stakeholders as well as related issues. Liaise with operational, tactical and support stakeholders to understand business needs, problems and requirements.

Stakeholder Engagement
Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment. Describe business problems and associated solutions using industry standards methods, models and formats to display the results in a manner that is meaningful and accessible by internal customers who commission the work. Maintain fulfilment relationships and translate discussions between business and fulfilment areas. Communicate identified improvements to all stakeholders.

Analysis of "As Is" and "To Be"
Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required. Influence discussions about solutions, projects and initiatives based on the analysis of the relevant business domains.

Business Requirements Identification
Collect business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the
requirements in terms of target user roles and goals. Identify, measure and analyse business processes. Define value stream mapping in a specific business area. Measure process wastes and leakages against benchmark standards. Implement approved changes to processes.

Feasibility Studies
Conduct feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure.

Documentation and Back up
Create and maintain technical and/or user documentation to a high standard and back up files to ensure instant recovery if problems occur. Prepare research reports that outline the results of investigation ad analysis, and ad-hoc commissioned research.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

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