Team Lead Sales- FFW
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africas leading financial long and short term insurance providers. Our portfolio includes South Africas most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dial Direct, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. Were pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. Were an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.JOB PURPOSETo ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results. Operations ManagementSupervise others working within established operational systems.Operational ComplianceIdentify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.Customer Relationship Management (CRM) DataEnter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR Ensure that team members maintain up-to-date customer relationship management data, identifying and resolving issues.Customer ManagementHelp senior colleagues manage customer relationships by using relevant sales or customer systems.Customer ServiceAct as first-line supervisor of a team providing operational support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Deal with most complex and valuable issues.Work Scheduling and AllocationAssign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.Organizational Capability BuildingProvide coaching to team members to develop their skills.Performance ManagementRespond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.Leadership and DirectionExplain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.Insights and ReportingContribute to the preparation of various data and analytics reports.
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