Collections Clerk (Educor Durban)
Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum. KEY PERFORMANCE AREAS: Telephonic collection of the overdue debtors age analysis Handling and distributing account inquiriesKEY DUTIES AND SKILLS: Responsible for contacting customers to collect payment on overdue student accounts.Working with debtors to start a payment plan, or outright repayment of a debt.Advise customers on the payment options for debt recovery.Explain the terms of sale, credit or contract condition as detailed in the enrolment contract.Acts as the liaison between the college and student/account sponsor and manages overdue accounts.Handle each call promptly and in the correct manner, updating records accordingly.Input customer related data accurately and efficiently.Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.Complete administrative tasks as required for the efficient running of the Call Centre.Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.Have the ability to relate to people from a variety of different backgrounds.Be persuasive, persistent and self-motivated.Show empathy, assertiveness, tact and resilience.Deliver a consistent and professional level of service at all times.Achieve set targets and call quality objectives.COMPETENCIES OF THE JOB: Customer service orientated Problem solving Communication skills Relationship building ConfidentShould you not receive any feedback in 6 weeks, please consider your application unsuccessful.Educor will give preference to South African citizens and those that advance its employment equity goals, suitably qualified in line with the inherent requirements of the job advertised.
Your application has been successfully submitted.