Team manager: Debt Review & Administration Order Collections
Maximizing collections performance by the pproactive management of debt review and Administration order accounts in Statutory collections.Conversion of non-paying accounts in the debt review and administration order portfolio in Statutory Collections.Resolving all queries and escalated queries in partnership with other departments and the debt review and Administration Order collections team. Resolve all queries raised within the required turnaround time.Conduct daily quality control checks on all accounts actioned by the collections agents. Follow up with Administrators and debt counsellors regarding nonpayment as well as identifying errors, trends, and areas of improvement.Verify and assess information received from the Debt Counsellors and ensure that all required information is received and ensure the correct information was directed back to the debt counsellor.Identify and communicate problem areas.Document problems to analyse, improve on responses to debt counsellors, Administrators and PDAs.Document errors and identify trends.Follow-up daily on progress of the PTP's and the respective statuses to optimise collections.Prepare daily, weekly, and monthly reports to communicate outcomes of activities.Update daily PDA payment report.Confirmation of teams monthly Administration order PTPs.Responsible for monthly allocation to agents.Counting and updating daily stats daily and attending to the daily paying percentage report.Ensure that allocated collection and allocated productivity target/s are achieved (Daily and monthly).Update the System as per the action taken and capture all required information on Exactus/BaylawMake sure that all received & processed Debt Review documents meet the quality standard as stipulated in the Debt Review process and by the NCA.Ensure that all incoming and outgoing correspondence is stored on the Debt Review/Admin shared folder and all proof of documentation sent to the Debt Counsellor and manager is stored on the Debt Review shared folder.All accounts are to be managed as per the Debt Review/Admin order policy and procedure.Escalate queries or matters that may arise that are outside of your normal scope of work to management.Ensure compliance of best practice. KEY PERFORMANCE AREAS (KPAS)/ KEY RESPONSIBILITIES1. STRATEGIC INITIATIVES Actively participates in the departments strategic planning sessions. Communicate with line manager on any issues or irregularities that affect the operation.2. OPERATIONAL Deliver on the turnaround times in line with policies.3. STAKEHOLDER ENGAGEMENT Develop and build sustainable relationships with other departments in the business, debt counsellors, administrators, and PDAs. Maintenance of professionalism and confidentiality in interaction with the business.
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