Recoveries Insured Consultant
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africas leading financial long and short term insurance providers. Our portfolio includes South Africas most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. Were pioneers with a hunger for the best, bringing customer-focusedinnovation and service excellence to the financial services industry. Were an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.JOB PURPOSETo recover damages from the insured third parties following losses suffered by the customers and negotiate the reduction of claims cost and retention of the customers. Settlement NegotiationUtilising your expertise to successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with the relevant law and standard operating procedures and make relevant recommendations to senior colleague(s).Payment ManagementEffectively manage payments from third party insurers/representatives.Investigation and AnalysisIdentify, gather relevant information, analyse and Investigate the merits of the claims in accordance with standard operating procedures and regulatory laws.Determine and decide the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.Customer ManagementManage short term insurance customer (policy holder) relationships and expectations by using relevant operating system(s). Review, verify and update the customer claims in accordance with standard operating procedures.Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.Document PreparationPrepare an appropriate letter of demand to the third party insurers/ representatives in accordance with the standard operating procedure. Produce accurate evidentiary reports for submission to third parties.CorrespondenceRespond to routine requests using form letters or emails and to more unusual requests by editing templates to create customized responses.Continuous DevelopmentEnsure up-to-date knowledge of company products, systems and procedures. Develop and maintain an understanding of relevant external regulation, and industry best practices through ongoing education.GovernanceUnderstand and manage SLA timeframes and legislative prescriptive timeframes with the third party insurers/ representatives and act timeously to resolve problems.Work Scheduling and AllocationOrganize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
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