Support Administrator

Milpark Education (Pty) Ltd

Western Cape, South Africa


Oct 6

The Company Milpark Education is a registered Private Higher Education Institution offering business management education that focuses on the areas of management and leadership, financial planning and insurance, and banking across South Africa and in other parts of Africa.Milpark offers full-time, part-time and distance learning Higher Education (HE) and Further Education and Training (FET) qualifications, as well as career-focused short courses. The higher education qualifications offered start at NQF level 5, extend into levels 6 and 7, and culminate in the Master of Business Administration (MBA) at NQF level 8. Our financial planning qualifications cover the spectrum from NQF level 4 through to NQF level 8.Milpark Education has been rated as the Number One Private Provider of the MBA degree and was placed fifth in the overall rankings of accredited Educations in the 2012 national survey on accredited Educations offering MBA/MBL degrees in South Africa. Milparks ValuesThe Milpark culture is based on 5 core values:We focus on providing quality education to our studentsWe focus on our excellent customer serviceWe work together with integrity and respectWe take personal accountability and responsibilityWe create value for our stakeholders through innovation and operational excellence The Position The position of Support Administrator is responsible for ensuring that all student queries are resolved quickly and promptly whether they are through walk-ins, email or by telephone as well as ensuring that high standards of service delivery are maintained for all students.Responsibilities Resolving student queries promptly and accuratelyEnsure accurate and timeous assistance with uploading assignments, online test and exams.Ensure that you are available during Proctored/online exams.To assist with the processing of all Admissions (Application Review status) and Registrations (Application Review & Application Process), if and when required by management. All documents to be checked properly before processing.Ensure that correct processes are followed when assisting students with Assignment, online test and exam queries, and any special applications (ex: AC's, Remarks, Refunds etc), whether through email, call or walk in.Ensure that all assignments and online tests errors are resolved within the SLA (24 hours).Ensure that Supplementary & AC deferrals are registered correctly and within the SLA (24 hours)Ensuring that all student queries are resolved quickly and promptly within the agreed SLA, whether they are through walk-ins, email, case management or by telephone.Good relationships with students and colleaguesTo uphold good relationships with our students and colleagues.Displays the utmost professionalism & respect when dealing with internal and external customers. Fosters a Milpark team spirit by working closely with other departments.Ensure that you adhere to POPI rules and regulationsEnsure that you are available during Milpark core hours while working from home.To ensure that no complaints regarding service or performance are received from students and clients (internal & external).GeneralEnsure that all deadlines / critical dates pertaining to Support are adhered to according to academic planners, rosters etc.Ensure that all written communication is professional, and that grammar, punctuation and spelling is checked; Templates to be used where applicable.High levels of accuracy and thorough execution. Provides a quality service on time, every time and without errors. Consistently meets deliverables, expectations, and due dates.Working overtime to ensure that emails and other work are complete within the SLA during busy period.Actively living the Milpark Values

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