Claims processing consultant
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africas leading financial long and short term insurance providers. Our portfolio includes South Africas most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. Were pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. Were an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits. Customer ManagementHelp manage customer by carrying out standard activities to complete the customer request. Building and maintaining relationships with dependencies (for example; Loss Adjusting, Towing etc) to help assist with customer's communication.Data Collection & AnalysisAsk questions, collect data from a variety of sources, analyse information and investigate claim.Work Scheduling and operational complianceOrganize own work schedule in order to get the job done, coordinating with support services and completed work within TAT.AdministrationProduce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.CorrespondenceRespond to routine requests using telephonic conversation or emails (internal and external).Document ManagementCreate, organize and maintain files containing the correspondence relating to policies and matters.Document PreparationPrepare and manage claim documentation for customers.Up-sell Customer PropositionsIdentify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional cover.
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