Installer Technical Support Agent
PURPOSE OF THE ROLE: Support Field Technicians daily with installations, callouts, and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians. Supply FTTH allocations to Installers. Escalate any FTTH allocation issues and follow up until resolved. Maintain all FTTH allocation records into the applicable systems. Provide Wireless and Fibre installation data to Installers do installation planning. Do WiFi planning for each applicable installation. Approve installations according to signal specifications. Evaluate photos sent by Technicians from site for quality and advise accordingly. Assist the Installers and Technicians with advanced troubleshooting where problems occur. Assist the Installers and Technicians with advanced setups in the field during the install. Advising Sales in quotations for large, complicated installations. Ensure each installation is done according to the installation SOP provided. Do quality control after each installation.
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