The technician is responsible for servicing, testing and repairs of POS products, Epson/Brother Printers, Fujitsu Scanners and XYZ 3D printers and/or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline. Follow the correct test process for all products.Complete optimum number of repairs per day according to the specific discipline. Complete work within the turnaround time.Maintain work rate at above 90% of SLA.Maintaining a rework rate of below 2% within a 90-day period between barcodes.Always keep the CMDB system up to date and keep all clients and jobs updated.Accept repairs on studio immediately after removing the item from the customer store.Provide Technical/Helpdesk Support to clients/Sales on Scanners, Printers on other related products as requested from time to time.
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