SENIOR CLERK:CALL CENTRE X3
Avbob, Africa's largest mutual assurance society providing a one-stop funeral insurance and burial solution has, a vacancy for: SENIOR CLERK: CALL CENTRE B5 X3 KEY RESSPONSIBILITIES:Receive and handle telephone policy enquiries in the Call Centre Department and actionaccordingly.Address all outstanding requirements on new applications in New Business.Follow-up on outstanding requirements in terms of unpaid claims (non-payments of premiums,defaults payments and incorrect deductions)Provide feedback on outstanding accounts and refunds in debtors.Complete amendments to Policies, within delegation and requirements, (as per clients request),and ensure client receives a copy of amended policiesEnsure that the necessary security measures are in place when providing policy details to eitherthe client or 3rd parties e.g. brokerThe Call centre may only provide policy information to a client when that client has a single policywith AVBOB.Refer leads to the Direct Marketing Department and providing enquiry numbers on claims tobranches.Attend to administrative task as and when requested within the section.
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The AVBOB Group (AVBOB Insurance, AVBOB Funeral Service and AVBOB Industries) is Africa’s largest Mutual Society.