Claims Handler - Marine

Bryte Insurance Company Limited

Gauteng, South Africa


Sep 22

The Marine Claims Specialists role is to, with limited supervision, manage the non-standard complex claims (high severity/complexity) in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Bryte Basics. Key Tasks & Accountabilities Effective processing of claimsPromptly handle marine claims and take responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service.To develop a claims case strategy to ensure that appropriate reserves are assigned, investigations conducted, and appropriate suppliers engaged.Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud and recovery indicators.Reviews, resolves and proactively finalises claims within authority limits ensuring settlement at an optimum level.Prepares reports and engages with reinsures and global claims on cases that are likely to exceed retention.Adheres to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards.Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers

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