Implement operational plans to assist in achieving the required operational results. Operations ManagementOversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both). Plan, schedule and review workload to improve productivity by measuring results against targets. Ensure that operational activities are consistently executed according to operational and quality standards and manage exceptions proactively to meet or exceed customer expectations. Ensure that the overall area of responsibility of people indicators e.g. absenteeism, turnover and employee engagement results remain at a healthy level in accordance with benchmarksProgram Realization of Business BenefitsDevelop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximize these. Initiate, co-ordinate and manage any assigned projects in accordance with business requirement or functional area of responsibility to ensure successful implementation of business change initiatives that will support continuous improvement.Leadership and DirectionCommunicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.Project and Program Stakeholder EngagementDevelop and implement stakeholder engagement plans for projects to identify relevant stakeholders and develop positive stakeholder relationships. Engage with all relevant people/other departments in the business and co-ordinate relevant inputs (people, systems and processes) to achieve or improve the required results (on time and according to the relevant quality standards).Work Scheduling and AllocationDevelop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as neededPerformance ManagementDevelop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. OR Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.Continuous ImprovementContinuously monitor and review the operational standards (Operating Procedures) to maintain the correct quality of operational activities and stimulate continuous improvement. LEVEL 6 Building CapabilityWork within existing development framework to build own capabilities and those of direct reports. Establish goals and objectives for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence). Conduct and actively participate in Talent Management and Succession process and the development of identified talent. Provide a quarterly forward gearing plan to HR in order to support company demand planning for training and recruitment activities.Budgeting & CostingControl all associated operational cost in accordance with the annual budget. Formulate the annual budget for the area of responsibility.ComplianceEnsure that all recruitment and employment is carried out in accordance to company policy and procedure and in compliance with current employment legislation. Deliver on treating Customers Fairly in alignment with regulatory requirements. Data Collection & AnalysisConduct research using primary data sources and select information needed for the analysis of key themes and trends.
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