Operations Consultant

Telesure Investment Holdings

Gauteng, South Africa

Permanent

Sep 20

Provide administrative, analysis and project support to relevant distribution channel whilst effectively building and maintaining relationships with internal andexternal stakeholders. Ensure effective processes and risk mitigation. Risk Management & AnalysisGather, monitor and analyze risk data and recommend further investigation. Involves using established risk management models, systems and protocols andworking under direction. Continuously review risk management and processes to ensure quality for business.Client & Customer ManagementHelp senior colleagues manage client and customer relationships by using relevant sales or client systems. Responsible for the vetting of all new brokers applications in terms of contractual and compliance regulations. Vet all New Private Facilities and Facilitating all processes regarding PrivateFacilities.Manage New Business and processes and ensure that risks are eliminated including dealing with binder holders and outsourced partners. Call clients with regards to distressed policies. Build and maintain a Risk Management and monitoring process of new and existing Brokers. Assist in broker debt management.Stakeholder EngagementEffectively build and maintain relationships with both internal and external stakeholders and partners. Ensure effective service delivery to meet stakeholders needs within specified SLAs.Assist with the retention's processes and work with the Retention's Team. Ad hoc project support within channel (marketing, events etc.).AdministrationProduce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues.Tasks could include purchasing materials, entering budgetary information, time and expense recording and similar. Assist in setting up and maintaining administration processes. Effectively manage the channels complaints processes. Process invoices and pay weekly Broker commissions.Document and Data ManagementResponsible for populating standard contracts, letter and communication to external partners and clients. Maintain and store a centralized archive of all distribution related data, applications, communication, decisions, and documentation. Management of new applications, marketing material and recording of printingratios. Populate weekly Dash board for the channel.Scan and file Broker contracts. Assist with compiling presentations.Data Collection & AnalysisCollate and analyzing information for management and reporting.Work Scheduling and AllocationOrganize own work schedule in order to get the job done. Supervise junior administrators and assign work to others in order to speed up office workflow and ensure high-priority tasks get done.Operational ComplianceDevelop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering tomandatory procedures to ensure own work is undertaken to the required standards.Personal Capability BuildingDevelop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informaltraining and coaching.

Apply for this position Back to job

You must be logged in to apply for this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View CV

Details

{{notification.msg}}