Team Leader - CIC

At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitized. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point of sale network of approximately 150 000 devices, we provide a distribution footprint across all income groups. 85% of our income comes from merchants in the informal sector Responsible for the day-to-day planning, operating, managing and supporting of the Customer Service Representatives, ensures that all objectives and targets are met efficiently and effectively, and serves as an expert in handling complex queries. The Team Leader is expected to continuously improve customer satisfaction levels, maintain service excellence and deliver an overall superior customer experience