Desktop Support Administrator
Contributes to the organisational goals by delivering an efficient IT Desktop service within the parameters of Telesure's IT capabilities. SLATo ensure a timely and effective response and resolution to user queries and problems in line with service level agreement and ITIL principles. To perform technical installations and configurations when necessary. To provide administration service on user accounts, network storage and exchange services when requested. To provide technical support on IT and business related projects as and when required. Personal Development Plan Implementation (Own).Accountability for development. Training intervention attendance. Application of training, initiatives and process changes. Taking career development and performance management seriously (look for ways to improve competence/results). Setting of own goals and working towards them. Continuous and constant improvement.To ensure up-to-date knowledge of changes to Telesure systems, processes and procedures
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