Accountable for specialist outputs and initiating changes in policies, procedures, standards and services within inter-related functional areas of responsibility. This role will work with various closely related concrete variables, requiring an understanding of the theory or practices underpinning inter-related functional processes. Job Purpose The Commercial Administrator serves as the link between the sales function and customers and is therefore key to optimising the customer experience. This role will be accountable for assisting with call in customer orders (telesales), providing general administrative support to the Commercial and Marketing team and effectively coordinating internal sales communications. Key Accountabilities and OutputsCommercial SupportManage all office based sales administration activities Capture all automated orders either emailed , phoned through or communicated to the sales office Update all relative deal sheets to customer buying groups and independent customers . Communicate any issues with regards to blocked accounts or Rapidtrade updates . Collect and coordinate all invoices and PODs on all drop shipment deliveries throughout the area . Process all customer spend claims along with damages claims that need weekly submissions to Debtors . Garnish all order numbers on buying group orders before processing for invoicing . Upload all POs onto SAP for payment (agents commissions , accommodation and expenses) Conduct follow ups on all payments processed through SAP to ensure accounts are up to date Manage merchandisers' time sheets and their weekly route lists . Serve as the link between the sales team , distribution and the customer . Manage sales point of sale , banners , feather banners and sales marketing material .Conduct lodging of all new fridge requests and all repair follow ups on behalf of the reps and customers . Coordinate all sales related meetings , get togethers and sales related eventsInterpret Sales and Customer Analytics and Provide Sales and Customer InsightsAssist with the collection of Chep pallets and General Operational and Financial ManagementActively participate in operational planning and budgeting processes Drive continuous improvement through streamlining and optimising relevant operational practices, processes and systemsEnsure adherence to operational and financial frameworks of practices, processes, standards and controlsControl cost and take the necessary action to mitigate any financial risks or non-compliance
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