Program Manager


Gauteng, South Africa


Sep 9

The Program Manager will be responsible to manage the quality of programs, systems and processes as well as the quality of the execution of them in the Region. This individual will be responsible to improve performance, efficiency and effectiveness of programs, systems and processes Lead and manage a team. Manage team performance. Clearly communicate expectations, roles and responsibilities to team members and supply employees with the resources required to perform. Adhere to and re-enforce the company policies, procedures and practices at all times. Support, motivate and give feedback to the team. Grow and develop team members and encourage team members to do training as and when required. Onboard new recruits effective and efficiently. Live and promote the Herotel values and culture.Adhoc: Any adhoc tasks as required by their manager (reporting, admin or personal assistant tasks). Ensure that all non-day to day challenges, issues or tasks are taken and addressed.Report regularly on the following: Progress toward achieving tactical goals. Progress of programs. Compliance/Quality and efficiency levels at which programs are executed. Effectiveness of systems, highlighting challenges to be escalated. Compliance levels to processes. Efficiency and effectives of processes risks and/or challenges identified. Collate monthly performance reports according to KPIs. Communicate and report verbally and in writing to other team members and Management. Produce monthly reports of activities.

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