Student Services and Support Assistant Administrators
The Company Milpark Education is a registered Private Higher Education Institution offering business management education that focuses on the areas of management and leadership, financial planning and insurance, and banking across South Africa and in other parts of Africa.Milpark offers full-time, part-time and distance learning Higher Education (HE) and Further Education and Training (FET) qualifications, as well as career-focused short courses. The higher education qualifications offered start at NQF level 5, extend into levels 6 and 7, and culminate in the Master of Business Administration (MBA) at NQF level 8. Our financial planning qualifications cover the spectrum from NQF level 4 through to NQF level 8.Milpark Education has been rated as the Number One Private Provider of the MBA degree and was placed fifth in the overall rankings of accredited Educations in the 2012 PMR.africa national survey on accredited Educations offering MBA/MBL degrees in South Africa. Milparks ValuesThe Milpark culture is based on 5 core values:We focus on providing quality education to our studentsWe focus on our excellent customer serviceWe work together with integrity and respectWe take personal accountability and responsibilityWe create value for our stakeholders through innovation and operational excellence The Position The main purpose of the Student Services and Support Assistant Administrators is to assist the student services and support departments for student enquiries regarding applications and examinations. The position performs student support and recruitment activities via online activities using Microsoft teams and , email as well as any other operating systems responsible for selling Milpark Education Qualifications and promoting the portfolio of Milpark Educations programmes to prospective students. Responsibilities Sales and Administration Answer inbound calls, emails and prospective students that walk into the offices.Assist student with admission and registration process to ensure appropriate guidance is provided regarding programme and qualification requirements and financial obligations.Provides prospective students with the highest level of customer service through effective phone, email and face-to-face communicationDeliver prepared sales scripts to persuade potential students to purchase a productAssist with providing sales documentation and informationAttend promotional events if and when requiredReview enrolment/ registration documentation received from prospective student and ensure all required information is obtainedEnsure that all student records are updated on the databaseEnsure that all Web queries are answered promptly and that the required follow up is done according to the requirements set to in the SLAMeet activity and registration targets set by the Contact Centre Manager.Customer Service and Student Contact for ExaminationsEnsure that all student queries are resolved quickly and promptly Assist Student Support team in resolving issues To build and maintain good relationships with students, customers and colleagues. Answer telephonic and electronic requests within 24 hours. Drive and ensure high customer services delivery to students.GeneralDemonstrate an awareness of the Milpark organisational policies and procedures. Ensure that you are fully aware of the functionality of the various systems and tools as required in the sales team. Ensure that you fully understand the details of the Milpark portfolio of Educational Products & Programmes. Ensure that all deadlines / critical dates pertaining to SSD are adhered to according to academic planners, rosters etc. Ensure that all interested students are contacted for marketing purposes and that follow ups are maintained.
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