Core purpose of the role The purpose of the role is to effectively manage transport planning activities, people and suppliers to ensure high service levels, cost effectiveness and customer satisfaction. Therefore ensuring that the KPI targets are met, corporate governance and statutory compliance standards are adhered to. Key deliverables and outputs1.Daily Planning / Control & additional business opportunitiesa.Planning Ensure that all Carriers appointed to perform the transportation activities meet the predetermined SLA.b.Plan according to capacity or amend plans, where necessary, in consultation with Loading Facilities and ensure that Plans are achievable.c.Ensure emergency loads and ad-hoc loads have order numbers.d.POD management as per SLA crucial that all deliveries have a signed POD as per site requirements.e.Reconcile Plans to Actual to ensure Planning Accuracy.f.Review daily the previous days performance execution against plan and fix any deviation. g.Build relationships and capture additional business that is outside the contracted work.2.Internal Processesa.Ensure that On Time delivery is achievable. Evaluate results and implement corrective action where necessary.b.Achieve all contractual KPI targets.c.Conduct an audit on identified queries to ensure that all are resolved timeously.d.Ensure Effective Carrier Management Process.3.Customer Servicea.Achieve the best service levels possible.b.Ensure constant communication to the client and client customers on every load. This is more critical on emergency loads.c.Ensure adherence to budgets all the time.4.Customer Relationsa.Foster good relations with customers by being proactive and providing regular and accurate feedback. b.Attend to Customer queries timeously.5.Reportinga.Submit all Management reports timeously.b.Report and analyse transport activities.7.Leadershipa.Manage and develop performance and talent of the team in line with companys Interated Employee Value philosophy.b.Drive a culture of continuous improvement and innovation through developing a hands on understanding of Business Unit and Functional Department needs and requirements.Internal customers Managers and employees in the business unit External stakeholdersService Providers; Customer
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