Account Manager Temporary Reliever

Human Capital Synergies Africa Limited

Kenyatta Road, Kenya

3 MonthsTemporary

Sep 8

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit an Account Manager located in Mombasa town, for a Temporary Position for 3 months.He/she will be a key point of contact between the company and their customers. He/she will support the Sales Manager and the Operations department in identifying business opportunities, finding possible prospects, researching and analyzing sales options.He/she will be a key role in the companys operations team. You will be directly responsible to build and maintain good relationships between the partners and the company. You will be liaising with the most highly regarded brands and businesses in Mombasa. Onboard new partners on our platform by providing them all the necessary tools and information to start workingOptimize the clients visibility in our partners through marketing actions and our marketing kitsImprove operational efficiency of our partners by making sure we always deliver the best service to our customersGet feedback from our clients and translate it into product improvementMaintain good relationship between us and our partnersForecast and track key account metricsTo achieve agreed KPIs and targets by proactively selling, product offerings, always aiming to meet customer needs and exceed customer expectations as well as attaining a minimum number of customer audits as per your KPI per week to ensure an effectively managed customer baseConduct market research to identify selling possibilities To take personal ownership for the delivery of agreed SMART objectives set within the department. To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust. Has the ability to work flexible hours around the needs of both customers and the organizationTo undertake any other duties as requested by the Sales and Marketing Manager in accordance with the scope and responsibilities of the role.This role is responsible for driving both existing and new business and will be expected to work closely with other departments to ensure a seamless experience for customers, ensuring realistic expectations from the outset. Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our partners, including sustainable economics for both parties Setting up appointments and visiting potential customers for new businessTo proactively identify and assist the Sales and Marketing Manager and other senior managers to obtain real and sustained, continuous improvement, throughout the business and execute the same in a timely manner

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