Information Analyst: WFM
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africas leading financial long and short term insurance providers. Our portfolio includes South Africas most loved and recognisable brands such as 1stfor Women, Auto & General, Budget, Dial Direct, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. Were pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. Were an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.JOB PURPOSEAnalyze, research and communicate critical pieces of WFM information acrossthe business units and in support of the WFM team. This information must be in line with best practice principles and metrics. The role requires a data led approach to identify and implement optimization opportunities within the business to drive improved performance from our human and capital assets. Design and ConceptualizationDesign and develop reporting frameworks that aid in Strategic analysis forBusiness Process optimization.Identify and build automation of reports.Design, builds and maintains dashboards.Insights and ReportingPrepare and coordinate the completion of various data and analytics reports. Timeous and meaningful, accurate reporting as per OLA.Report on granular information types; compare datasets to identify anomalies and outliers and raise this with the WFM team and Operations.Monitor and advise on metric deviations.Customer Experience StrategyPerform analyses that contribute to the understanding of the needs and expectations of different customer segments and make recommendations with a potential impact on the CXE strategy.Provide real insight into business questions with pro-active recommendations on decisions and future analytical projects.Assist the strategic planner and other WFM team members with data requirements and analytical insights with opportunities for performanceimprovements.Data Collection & AnalysisConduct research using primary data sources and select information needed for the analysis of key themes and trends.Improvement / InnovationUse a data led approach and identify opportunities for process optimization through the Lean Six Sigma model.Document, implement, maintain or recommend operating methods to improve data processing, distribution, data flow, collection and database procedures.Define future data migration requirements, gathering, validating and documenting data requirements.Operational ComplianceDevelop knowledge and understanding of Performance Based Remuneration (PBR) and the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.Project and Program Stakeholder EngagementMaintain relationship with GIT and work with IT to use their expertise to help deliver on the business agenda.Facilitate engagement sessions with business to convince them or sell the proposed concept with factual and analytical insight.Deliver analytical insights to a senior audience with the intention of supporting the strategy.Personal Capability BuildingDevelop own capabilities by participating in assessment and developmentplanning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding oftechnology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
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Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers.