Senior Credit Controller - Gaborone
The role holder will be responsible to actively manage the Premium Maintenance team in support of the Account Reconciliation (and ultimately) Premium Recovery objectives. The Credit Controller will also manage departmental and cross-functional workflow within negotiated service level agreements (time & quality). To adhere to departmental procedures and policies while maintaining service level standards Key Tasks & AccountabilitiesPremium MaintenanceEnsures that unpaid debit order notifications (and instructions when applicable) are sent out to all relative parties within SLA.Ensures that payment requests are processed within SLA.Ensures that payments are checked and authorized and / or signed.Ensures that commissions are adjusted (when necessary) and paid on time.Resolves problematic queries escalated.Management reports are prepared and submitted timeously.Reports are analyzed to determine problematic stream and the necessary action taken.Manage process improvement.Ensures that bordereaux are received and processed within SLA.Continuous improvement through action and innovationCustomer service ManagementEnsure that the teamResolves customer complaints timeously within the SLA.Liaise with their internal stakeholders to facilitate problem resolution and efficiency of work activities Deals with and resolves all queries relevant to area; and if unable to resolve, escalates to immediate Line Manager for resolutionRepresents the organization through maintaining high levels of professionalism and service excellenceDevelops effective relationships with internal and external customersRelationshipsInternal / External Market Underwriting and Sales, Policy Administration, Brokers, Clients
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