Junior MS Specialist
The Infrastructure Specialist is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. To also support and maintain the infrastructure and systems across the organisation and deliver the best possible service for customers. To design, install, configure, support and maintenance, and plan, maintain, and monitor hardware, operating systems (Windows Server, Linux, network routers and switches and Enterprise Service Management tools, of the Groups Financial Delivery and support systems, security systems like SIEM, logging tools and privileged account managementActively participate in key strategic projects and initiatives including Cloud Migration to enhance Letshego IT services deliveryManage Virtualized environment comprising of systems with Microsoft, Linux Operating systems and cloud based solutionsParticipate in platform automation both from a technical standpoint and a process point of view and Implements automation with different technologies (Powershell\Python etc) to deliver immutable infrastructure and consistent environments.Ensure maximum availability of servers and services and quickly react to issuesRecommend, develop and deploy systems and automation that will benefit the businessCoordinate and liaise with 3rd parties where appropriate for the delivery and coordination of the IT technical tasksProactive in formulating and managing processes, defining the footprint of servers for the platform, identify risks and issuesProvide world-class desktop support both desk-side and remotely (via phone and remote desktop access) in line with department procedures and SLAs Maintain a library of associated materials for all equipment, processes and procedures supported by the company.Design and maintain all systems tools for all scripts and automation processes; evaluates availability of all server resources and performs all activities for Linux/Microsoft servers. Develop a standardized template for Linux Servers for deployment, this template to include all elements of Operating System hardening for Security vulnerabilities. Ensure that the Information Security Policies, Processes and Procedures adequately address the threats to the Group through IT Technology and its associated Customer touch pointsMaintain network documentation Letshego network infrastructure; diagrams covering all the connectivity/links physical equipment and layout, IP addresses, LAN & WAN, security controls throughout the groupIdentify alternatives for optimizing resources, servers, Active Directory, SDWAN, wireless links, internet Links, network routers, switches and firewallsExpected to document all changes and designs and able to delegate project and other work to other team members and support techniciansEnsure that adequate Infrastructure Planning for Disaster Recovery and BCP is in place, and that these plans are routinely tested and validated to determine areas of efficiency to improve RTO and RPO capabilities.Travel to different countries subsidiaries should be anticipated on a demand basisCollect information to analyze and evaluate existing or proposed systems, with respect to Technology performance, availability and future Capacity planning
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