The Network Operations Centre Engineer (NOC) maintains the network and responds as necessary to incidents across the National Network. This role will analyse problems, perform troubleshooting and incident response on the system and track problems through to resolution. This position will be based in Western Cape, Stellenbosch, and will be mostly Office based. Managing, maintaining and ensuring the accuracy of the Herotel Monitoring Systems. (These report on the status and performance of the Herotel IP Core and, ISP Services). Fault handling and escalation (identifying and responding to faults on the Herotel IP Core and Transmission network, liaising with NOC engineers when necessary and handling escalation through to resolution). Provisioning (IP assignment, Core and Transmission Network configuration). Implementing and reporting of Scheduled and approved changes, where necessary escalate failed changes to IP Core engineers. Maintaining of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations. Development of knowledge and skills in networking and the relevant systems particularly those specific to the monitoring management and provisioning of the Herotel IP Core and Transmission network. Ability to assess and prioritize faults and respond or escalate accordingly. Commissioning of Transmission nodes and fiber transmission links to the approved Herotel standard as the network expands. Responsible for the Monitoring and First Level support of the IP Core: oSupporting and managing of the Core IP equipment. oCapacity and Route optimization management and reporting. oAssisting with branch integration onto the centralized IP Core. Transmission network of Herotel: oBuilding, managing, and operating national transmission network based on SR-MPLS. oOptimizing and manage route and traffic flows. oManaging and leading branch integration onto the National Transmission network. Assisting, testing, and implementing in conjunction with our branch best practices for Herotels RFC Process. Assisting with the development and implementation of RFCs by our branches. Supporting our branches with their internal MPLS deployments. To ensure maximum possible service availability and performance of all managed and monitored systems and services. To provide transmission and IPT services on transmission and IP Core Network. To provide support to assistance and support services for the IP Core Engineers .To develop a good all-round understanding of systems and networks. Ability to multi-task and priorities work appropriately To ensure that any service effecting outages are logged and where required escalated to the NOC engineers. To ensure that all service outages or interruptions are logged To continually follow up on the status of any logged and escalated outages and where require escalated to Service provider NOCs should the outage not be resolved within the allotted internal metrics escalate to IP Core Engineers.
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