Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions.Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design databases within an application area, working individually or coordinating database development as part of a team. May supervise computer programmers. Application Software DevelopmentDevelop the most complex existing and new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.Improvement / InnovationIdentify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.Applications Software MaintenanceMonitor, identify, and correct more complex software defects to maintain fully functioning applications software.Testing IT PerformancePerform website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.Information SecurityImplement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.Personal Capability BuildingDevelop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.Organizational Capability BuildingProvide coaching to team members to develop their skills.Operational ComplianceIdentify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate. Application Software RoadmapContribute to and maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.Customer ServiceProvide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
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