Programme Manager : DLO
The Company Milpark Education is a registered Private Higher Education Institution offering business management education that focuses on the areas of Management and Leadership, Commerce, Financial Planning and Insurance, and Banking across South Africa and in other parts of Africa.Milpark offers full-time, part-time, distance learning and online learning Higher Education (HE) and Further Education and Training (FET) qualifications, as well as career-focused short courses. The higher education qualifications offered start at NQF level 5, extend into levels 6 and 7, and culminate in the Master of Business Administration (MBA) at NQF level 8. Our short-term qualifications cover the spectrum from NQF level 5 through to NQF level 7. Milpark Education has been rated as the Number One Private Provider of the MBA degree and was placed fifth in the overall rankings of accredited Educations in the 2012 PMR.africa national survey on accredited Educations offering MBA/MBL degrees in South Africa. Milparks ValuesThe Milpark culture is based on 5 core values:We focus on providing quality education to our studentsWe focus on our excellent customer serviceWe work together with integrity and respectWe take personal accountability and responsibilityWe create value for our stakeholders through innovation and operational excellenceDistance Learning Online - School of CommerceMilpark is proud of the Online Learning (DLO) model we offer on the various Commerce Qualifications. The Online Learning model is a high-engagement delivery model lead by an online lecturer. The Programme Manager plays a critical role in facilitating the successful running of the modules The Position The Programme Manager has to be in touch with the structure of the programme, ensure the delivery complies with the quality requirements and manage the various stakeholders and processes.Responsibilities Student admission and registrationAdmit students onto a qualification/programme in line with the specific admission and selection criteriaAdminister the RPL policy for a specific qualificationProcess internal subject exemptions (where applicable)Approve all student registrations in line with at risk policy and rules of progressionIssue subject exemption letters based on decision by relevant HODCustomer serviceDeal with student/client/online lecturer queries and take full responsibility for resolving the queriesEnsure that student complaints/concerns are channelled to the correct department and solved to the students satisfactionDeal with special academic requests and channel to the Academic Committee where relevantConduct programme specific student surveys and focus groups, in coordination with the Tuition committee; evaluate and action items/manage action of items (including requesting student support)Build good relationships and liaise with internal departments, part-time academics, and corporate clients of MilparkProgramme ManagementAssist the lecturers and academic team in meeting deliverablesAssist in the training of contractorsMonitor throughput and pass rates on DLO qualificationsManage preparation of audits and accreditation requirementsManage at risk students in line with Milparks At Risk Policy (including counselling meetings, exclusion appeals, etc.)Conduct module planning for students.Manage student surveys and feedback in line with guidance and instruction from Tuition Committee.Consider student feedback and action items as required.Serve on relevant academic committees.Consider medical requests for deferrals and extensions where AC involvement is not required.Manage and maintain the general framework of myMilpark for allocated qualification(s). Provide general student support on myMilpark.Manage general student communication on the qualification.Arrange and manage student induction sessions.Compile and submit academic/performance-related reports.Set timetables for contact learning.Check and update all qualification documentation, including fact sheets.Conduct articulation and perform graduation-related activitiesProgramme oversightProvide input to HOD on material review and curriculum development.Manage qualification definitionManage the configuration of the programme
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