A Commercial Manager at Herotel (a wireless internet service provider) drives business revenue growth through sales and marketing (ARPU), is responsible for customer care and managing debtors. The position is a mid-senior management role with several heads of department reporting through to it. LeadershipoLead, mentor and develop heads of department to achieve business and individual performance excellence.Sales Planning and AnalysisoDeveloping and updating an annual business plan and budget (as it relating to customer growth and retention.oCompetitive landscape analysis and reporting, including product and pricing. Ensure successful lead-to-receipt process.oIdentify appropriate market segments and channel strategies.oDevelop tactical customer growth and retention strategies (where and what to sell and how to sell it).Customer careoEnsure that customer experience is at a high level at all times.oImplement customer satisfaction and retention initiatives.Debtors ManagementoProvide revenue assurance through accurate and timely billing and collections processes.
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