Debt Review Manager: Proposals and Court matters

Bayport Financial Services

Gauteng, South Africa


Aug 13

Manage the Debt Review operations process, specifically proposals and the legal process in terms of the National Credit Act 2007 in a cost effective and efficient manner. 1. STRATEGIC INITIATIVES Implement agreed and approved legal strategies as provided for in terms of Legislation in order to enforce Bayports rights. To add value and assist organisation to achieve collections budget Ensure compliance with the National Credit Act and Magistrates Court Act and Rules within a pre-determined time frames and according to specific deliverables in the most expeditious time possible. To add value and assist organisation to achieve collections budget2. OPERATIONAL Ensure all Proposals, Court Applications and Court Orders are attended to within the established turnaround times. Ensure all Debt review queries (proposal/court matter) received are attended to within the turnaround times. Ensure all matters in the are finalized with an outcome within a reasonable time. Ensure that on account level the correct stage codes have been populated on BAYLAW Ensure that all accounts based on the outcome are moved to the appropriate section within an agreed turnaround time. Take accountability for bucket of accounts and maintenance of the ageing. Enhance current performance benchmarks. Develop and lead a high performance team. Control the movement of accounts. Ensure record keeping meets the requirements of the auditors. Submission of monthly reports. Invoices must be vetted and submitted for payment with 5 days of receipt (Attorneys, External Vendor). Identify and communicate problem area and actively provide alternatives to Manager. Reduce costs. Communicate set and agreed monthly targets to direct reports, monitor and manage Policies and Procedures for department need to be implemented and monitored. Enhance current performance benchmarks. Identify and communicate problem areas and actively provide alternatives to Manager Reporting Requirements (Daily / Weekly / Monthly) are to be provided to line management in an agreed upon timeframe. The reporting requirements are to include Production and Operational Metrics. Daily / Monthly productivity stats per agents. Reporting on number of complaints worked / not worked in 30 day period.3. STAKEHOLDER ENGAGEMENT Establish and maintain relationships with Debt counsellors and internal departments.4. PEOPLE MANAGEMENT Conduct operational performance discussions and assist employees to prepare portfolio of evidence for formal performance development discussions for your direct reports Review leave plans Monitor Overtime and ensure that it is kept to a minimum Provides honest and open feedback to team and individuals. Ensure that your areas organogram is updated on a monthly basis Review and update the teams role profiles on an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each member Ensures that team members have all necessary resources to fulfil their role. Ensure that talent identification is reviewed twice a year with HR following the appraisal process Reward and recognize good performance through awards, written and verbal feedback Ensures that all team members have a learning and development plan which details current and future development needs Ensure that newly acquired knowledge and skills are transferred back into the work environment. Ensures that learning and development plans are aligned to talent identification Ensures that new entrants receive a detailed functional induction plan. Provides a risk free environment for the individual to voice frustrations and share difficulties. Model Bayports values and desired behaviour that is expected from individual and team

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