Senior Clerk: Call Centre (B5) X8
The above-mentioned position is within the Call Centre Department. RESPONSIBILITIES INCLUDE:To effectively deliver appropriate, accepted resolutions for customers enquires in the Call Centre Department through all Call Centre channels i.e telephone, email and action accordingly.Provide support to customers on all self-service digital channels.Adhere to the claims process on outstanding requirements in terms of unpaid claims (non-payments of premiums, defaults payments and incorrect deductions).Outbound dialing will be required dependent on project specific tasks.Complete amendments to policies accurately, within delegation and requirement.Effectively service 3rd parties and external service providers i.e brokers and 3rd party Call Centres.Adhere to the Call Centre policy and procedure.Attend to adhoc administrative task as and when requested within the section.
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The AVBOB Group (AVBOB Insurance, AVBOB Funeral Service and AVBOB Industries) is Africa’s largest Mutual Society.