Mascor: Agricultural After Sales Manager (Salt Rock)
Mascor is a group of franchised motor, agricultural mechanisation and fuel dealerships with its Head Office in Greytown, South Africa. With 50 years in the Industry, we offer the most professional and high-quality service, standards and workmanship in all the Countries that we operate. Mascor is currently looking to appoint an Agricultural After Sales Manager in Salt Rock, KwaZulu-Natal. The purpose of the aftersales Manager is to oversee the day-to-day Management of the branch. This position will deal with all day-to-day activities at branch level with special focus on customer satisfaction and quality assurance. RESPONSIBILITIES - Day to day Management - Agricultural workshop - Customer satisfaction - Housekeeping and Safety - Inventory - SalesDaily, weekly and monthly planning needed to ensure that overall goals are met. Infrequently by Reporting Manager.DUTIES:1.Day to day management with emphasis on the agricultural workshop.-Manage and control the branch working capital.-Be an efficient leader to all employees.- Ensure branch compliance with Company policy and procedures-Ensure branch profits and costs meet budgets.-Ensure returns on assets meet budgets.-Ensure daily reports and matrix are actioned, completed and sent to reporting Manager timeously.2.Sales-Ensure all year demo and marketing programmes are executed-Ensure that coverage reports/Magnitude are completed-Meet budgeted unit and sales targets-Sales coverage to be at 85%-Market share to be at 42% for below 70kW units and at 60%for above 70kW units or the overall growth must be at 10% year on year.3.Customer satisfaction-Attending to customer enquiries timeously-Overall CSI to be more than 85%-After sales contact to be at 100%4.Housekeeping and safety-Ensure that the Parts, Workshop and equipment departments are neat, tidy and includes marketing displays.-Ensure that Parts are stored in accordance with required standards-Communications to be done timeously-Ensure compliance with all laws and regulations including OHS and franchise requirements.5.Inventory-Manage parts availibility (Breadth 2 Plus)-Manage the stock order percentage-Manage CSI availability-Manage obsolesence and losses (% of sales)-Manage stock returns (year to date)
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