Senior Clerk: Client Services - Polokwane
The above-mentioned position exists at the Polokane Client Services branch and will report to the Department Head: Client Services: Polokwane. The incumbent will be responsible for delivery of excellent customer services to our policy holders and to ensure that work is performed efficiently, effectively and accurately in order to process daily requests within the allotted time. General reception duties to welcome clients Receive and assist walk-in clients with inquiries in line with the client services policy and procedure and/or refer to the relevant department Utilise resources and obtain necessary knowledge and skills to handle and complete enquiries Communicate entire processes and or delays and system problems to waiting clients General claims, policy services and premium administrative duties relating to clients policies Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums Prepare cash for daily banking at the finance department Referral of new business to the relevant consultant Handle all fraud allegations and complaints Monthly and weekly statistics report writing General office duties
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