Technical Supporter: RFID28 (Port Elizabeth)
RFID Experts Africa is currently seeking a Technical Supporter to join their team. The Technical Supporter will be responsible for the assembly and production of electronic components from various suites of products. They will also be responsible for the quality assurance of the various electronic components and assuring the correct functioning of the products when assembly is completed. Furthermore, they will also be required to provide frontline support to client queries as they pertain to the use of RFID Experts Africa hardware and software products when obstacles are encountered. QUALIFICATIONS/ TRAINING:Matric with programmingMinimum 3 years work experienceTraining in electronic assembly and troubleshootingKnowledge of electrical wiring conventions and standardsExperience with electronics (wiring, soldering, programming)Competency in providing customer supportJOB REQUIREMENTS: Knowledge of animals and the Agricultural environment Knowledge of electrical wiring conventions and standardsExperience with electronics (wiring, soldering, programming)Competency in providing customer supportFully bilingual in English and Afrikaans Valid drivers licenceTraveling and installation at client premises throughout South Africa KNOWLEDGE AND EXPERIENCE: Electronic assemblyUnderstanding of circuitry and electronicsWriting diagramsSchematic diagramsMicrosoft officeIT/Coding knowledge. SQL Programming and database manipulation. Control systems.Basic radio frequency identification (RFID) knowledge. UHF and LF primarily.Basic knowledge of how to assemble and disassemble equipmentUnderstanding of circuitry/electronicsUnderstanding of AutoCad drawingsSKILLS: Communication skills and the ability to convey technical data to customersProblem debugging skillsSelf-driven and motivatedGood time management skillsTeam cooperation skillsStress resistant and able to work in tight schedulesInformation processingCOMPETENCIES: InnovativeProfessionalismResourcefulnessCollegialityElectronic AssemblyKEY RESPONSIBLITIESElectronic Assembly To assemble and produce high quality electronic components that make up the various products of RFID Experts Africa while ensuring that any faulty or problematic items are flagged early.Client support & trainingProvide customers with support to get their operations back up and runningHelp customers with technical input if they do not have the technical knowledge to correct the problem themselvesGive customers the confidence and knowledge to operate RFID products and better understand the information gained from using the products Help with warranty claims Deliver and install equipment and train first time clients with the necessary skills to use the products effectivelyCommunication with suppliers oIf client support exceeds office knowledge to contact them for further assistanceoTesting of new products of suppliersPurchasing & delivery Collect and deliver correct components to assist in facilitating sufficient stock and production timesDeliver products to clients in a timely and safe mannerAd HocProvide assistance where required on an Ad Hoc basisAssist where necessary to maintain workflowUnless a Recruitment Agency has been requested to assist with a specific assignment and a written agreement is signed between BKB Ltd and the Agency i.r.o this assignment, all CVs uploaded onto our SkillsMap portal by an Agency will be deemed the property of BKB Ltd (inclusive of all our subsidiaries) and no agency fees will be payable should the candidate be placed.
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