Sales Administrators provide support for our sales representatives, complete front line and back office administrative functions, and ensures impeccable all-around customer service. Key Performance Areas would include, but are not limited to: Answering incoming sales calls. Assisting walk-in clients by taking them through the manual or digital onboarding process. Processing all online leads through the digital onboarding process, ensuring accurate information. Following up social media leads daily, processing them through digital onboarding. Checking availability of Fibre/Wireless connection prior to quotation. Site survey bookings for Wireless clients. Processing ticket for moves and relocations for Fibre/Wireless. Processing tickets for client switches from Wireless To Fibre. Booking installation dates with installation co-ordinators. Strictly adhering to all SOPs and other internal processes & procedures. Attending and assisting with marketing events where required. Maintaining data accuracy in orders and invoices. Maintaining and updating sales and customer records. Contacting clients to obtain missing information or answer queries. Communicating important feedback from customers internally to Management. Ensuring personal sales targets are met and report any deviations. Staying up to date with new products and features. Effective teamwork with all other departments in the regional Hub. Embody the highest levels of professionalism, integrity, and honesty. Always portray the company to stakeholders in a positive manner. Diligently follow-through of all tasks assigned by management.
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