Parts Sales: Counter-Hino Middelburg

Barloworld Automotive & Logistics Africa

Mpumalanga, South Africa

Permanent

Jul 20

Core purpose of the roleThe core purpose of this position is to ensure a profitable parts department by selling parts and ensuring the availability of correct parts. To be successful in the role, you would have a passion for customer satisfaction and retention, be cognitive of the GP target and have a drive for maximizing profit whilst achieving above average customer satisfaction ratings. Key deliverables and outputsEnsure knowledge of the manufacturer and Barloworld Motors parts marketing plans, the range of products and services offered by the parts department and Parts pricing policies and plans;Assist in the implementation of the marketing plans, use the database (MIS) correctly and implement a relationship-selling plan;Make telephone, written or face-to-face contact with the targeted customers at the appropriate time;Deal with customers in a courteous, tactful and professional manner;Pursue each parts sales opportunity promptly and efficiently, using the correct approach;Establish the customers needs for parts over the telephone;Ensure the parts sales area is clean and tidy, in accordance with Barloworld Motor Retail and franchise standards;Ensure all relevant information is collected to ensure the correct part is identified and quoted for;Accurately enter the customers order in the computer system;Order non-stocked, or out of stock parts from the correct supplier

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