Service Advisor (Toyota Witbank)
Core purpose of the role The core purpose of this position is to maintain excellent service levels and maintain sales levels as required by budget. To be successful in the role, you would have a passion for customer satisfaction and building good relationships and acting as an advisor to your clients. You would be assertive but remain diplomatic in your approach, and maintain productivity levels and up-selling. Key deliverables and outputsOffer all possible add-on sales to increase revenue and maintain an optimised parts sales ratioObtain all relevant & accurate information from the customer; follow-up with customers for whom parts were orderedEnsure that warranty work is done in line with manufacturers warranty policies & procedures Adhere to dealership policies/procedures Confirm payment method and obtain payment authorisation before work startsAdhere to all Franchise Core Standards Ensure adherence to procedures and time requirements Monitor and control cash sales outstanding, correct payments obtained and debtors queries controlledObtain a signed indemnity letter for loan cars; copy of ID document and license obtainedKeep the customer informed of progress at all times and follow on work required; customer contacted at least twice in course of the dayThis position also cost Job Cards and ensure accuracy at all times, and maintain effective liaison and professional relations with workshop staff
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