Senior Clerk: Persal and Electronics (B5)

The above-mentioned position is within the Premium Administration Department. RESPONSIBILITIES INCLUDE:-Sorting of daily Persal & Electronics correspondence.-Provide training and assistance to subordinates.-Handling of telephonic and written queries and assisting with Complaints investigations.-Capturing and processing of daily correspondence and discrepancy reports.-Attending to the daily discrepancy reports in accordance with the proses as stipulated in the procedure manual.-Refund requests received from facilities, policy holders.-Controlling the exchange of flies between Q-Link and our Production System.-Reconciliation of deductions made by the facilities.-Maintain effective personnel administration and render training and support.-Compile monthly stats report of the post/ correspondence that was worked on throughout the month.-Maintain a high standard of communication across all levels and Departments internally and externally.