MI Analyst - Hippo
Measure, analyse and interpret trends to use data to extract quantifiable insights from past trends and current conditions that increase TIH profitability and improve efficiency. The primary role is to turn data into knowledge to enable and improve key business processes. Insights and Reporting Contribute to the design and creation of reporting templates and models for operations, technical and financial etc. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations to key stakeholders to make informed decisions.Data Collection & AnalysisConduct research using primary data sources and select information needed for the analysis of key themes andtrends.Stakeholder EngagementManage relationships with internal and external stakeholders to ensure consistent, accurate, aligned and valid data is available. Identify reporting needs with the relevant role players. Act as the SME and manage all engagement and delivery in collaboration with the data science team.Application Software Development Contribute to development of existing and new applications by analysing and identifying areas for modification and improvement. Contribute to development of new applications to meet internal customer requirements.Personal Capability BuildingDevelop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education and trends.Data ManagementUse data management systems to deliver prescribed outcomes with guidance from specialist colleagues. Thisincludes being responsible for operating key elements of the system.Database SpecificationsProvide information and comments on suitability during approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.CapabilityBehavioural CompetenciesManages complexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skilfully separates root causes from symptoms.Optimizes work processesKnows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.Communicates effectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.Ensures accountabilityHolds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.Plans and alignsPlans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.Action orientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.Interpersonal savvyRelates openly and comfortably with diverse groups of people. For example, takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.Being resilientRebounds from setbacks and adversity when facing difficult situations. For example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.Situational adaptabilityAdapts approach and demeanour in real time to match the shifting demands of different situations. For example, takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviours accordingly.Nimble learningLearns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.Tech savvyAnticipates and adopts innovations in business-building digital and technology applications. For example, successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.Technical CompetenciesComputer skillsSupport business processes by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.Attention to DetailApply concepts of knowledge / skill and also able to provide technical guidance when required.Review and ReportingProvide technical guidance when required to review and create relevant, lucid and effective reports.Data Collection and analysisProvide technical guidance when required to analyse data trends for use in reports to help guide decision making.Verbal CommunicationUse clear and effective verbal communications skills and provides technical guidance when required to express ideas, request actions and formulate plans or policies.Presentation skillsCommunicate with other people and provide technical guidance when required to speak in a clear, concise and compelling manner.Analytical ProcessesProvide technical guidance when required to use appropriate analytical processes and procedures.Business Requirements AnalysisProvide technical guidance when required to analyse the business requirements that IT solutions must meet.Action PlanningDevelop appropriate plans or perform necessary actions based on recommendations and requirements.Planning and OrganizingPlan, organize, prioritize and oversee activities to efficiently meet business objectives.Commercial AcumenApplies understanding of the business environment and objectives to develop solutions.Data ManagementAcquire, organize, protect and process data to fulfil business objectives.Call CentreApply concepts of knowledge / skill on Call Centre principles and metrics.
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