Team Leader Operations
The Team Leader - Operations is responsible for the effective management and control of the roles, functions and processes in the Operations department The Operations Manager is responsible for the effective management and control of the following departments, functions and processes: Growth & BudgetCoordinate the identification of projects for consideration within the regionContribute operations information and recommendations to strategic plans and reviewsDevelop operations systems by determining workflow process within the project, and between teamsManage and report to the Growth Manager on budget items in accordance with approved projects, or out of budget expenses Monthly expense on charging review from Branch to Herotel NSO per projectStock procurement process Quotes, Purchases orders, Invoices, etc.Staff administration oversight on salaries and wages and cost allocation per projectOperational ManagementFull responsibility to ensure the Growth team runs operationally smoothly, thus ensuring that the network infrastructure, field operations, sales, marketing, stock, fleet are all kept up to date in the various stages of projects.Report to the Regional Growth Manager on financial, technical and operational aspects.Support Project Managers by facilitating staff recruitment, on-boarding and administration via Workforce, in conjunction with HR.Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilising our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expensesCommunicate all operating policies and/or issues at department meetingsProvide inspired leadership for the organisation.Assist with important policy, planning, and strategy decisions.Develop, implement and review operational policies and procedures.Information management between network and branch planned projects, build in progress, live areas.Support Project Managers with all administrative tasks and planningNetwork BuildSupport project submissions together with responsible team membersProject deployment BOQ materials - National Supplier procurement, via NSO NetsuiteProject deployment BOQ materials Local Supplier procurement, via Branch NetsuiteConfirmation of receipt of stock, proof of delivery and invoices to be submitted to NSO & BranchTracking of project progress to ensure effective planning and communication amongst teamsManagement of MDU process and teams - network builds within MDUs (submission of costing, in accordance with Planning BOQ, and within Herotel guidelines)Weekly updates to relevant teams on project status.Network InstallationsOversee the preparation of network live maps for sales & installations and final as-built drawing packages to be submitted to NSO for Herotel coverage map update.Manage communication and release of live areas on the network and MDUs for Sales & Scheduling to work from.Ensure communications between network splicing team, the HUB NOC and Helpdesk for As Installed details in the DCEffective inter team communication and workflow e.g. planning, deployment, splicing, branch team for home installs.Staff Management and TrainingCompany relevant training through suppliersOHS training for Growth teams - bookings and paymentsTraining Herotel SOPs per various teamsAccurate and timely weekly/monthly reportingCode of conduct and high standard of ethics towards staffSupport performance review process on 6-monthly basis with Growth teamHelp promote a company culture that encourages top performance and high morale.Support worker communication with the management team.Culture and ValuesSupport and coordinate the Regional Growth Manager in implementing and promoting the official HeroTel culture and values in the Growth team
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