Jul 16

Reporting to the Manager: Electronic Communications and Projects. This positions primary responsibility is to provide IT Support to end users. This includes installing of software and hardware and troubleshooting problems and resolving them as per internal IT process and procedures. Key Performance Areas will include:Provides support to internal users and acts as the first point of contact for error reporting;Provides first-line break and fix support for computer devices such as printers, computer peripherals and other devices that connect to the network and/or computers;Installs, configures, and monitors hardware and software components, VoIP, printers and other devices that connect to the Local Areas Network (LAN), including mobile phones in compliance with given standards and guidelines to ensure usability;Troubleshoots hardware and software issues;Provides support with regards to testing and deployment of new applications and systems. Accurately records, updates and document requests (IT incident records/logs of repairs and fixes) using the IT service desk system; Assists all users with any logged IT related incident when called upon; Resolves issues that are reported to the IT Helpdesk;Assigns and/or escalates trouble tickets to relevant Senior IT Support; Updates and maintains IT equipment inventory;Provides feedback about customer needs to the ICT Administrator and Manager: Electronic Communications & Projects;Assist the ICT Administrators on ad-hoc tasks as and when required;Keeps up-to-date with developments in area of expertise, technological development and makes proposals to stimulate innovations internally.

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