Senior Clerk: Call Centre (B5)
The above-mentioned position is within the Call Centre Department. RESPONSIBILITIES INCLUDE:Receive and handle telephone policy enquires in the Call Centre Department and action accordingly.Address all outstanding requirements on new applications in New Business.Follow-up on outstanding requirements in terms of unpaid claims (non-payments of premiums, defaults payments and incorrect deductions).Provide feedback on outstanding accounts and refunds in debtors.Complete amendments to policies, within delegation and requirements, (as per clients request) and ensure client receives a copy of amended policies.Ensure that the necessary security measures are in place when providing policy details to either the client or 3rd parties e.g. broker.The Call Centre may only provide policy information to a client when that client has a single policy with AVBOB.Refer leads to the Direct Marketing Department and providing enquiry numbers on claims to branches.Attend to administrative task as and when requested within the section.
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The AVBOB Group (AVBOB Insurance, AVBOB Funeral Service and AVBOB Industries) is Africa’s largest Mutual Society.