Manager: ICT Applications and Projects
The post holder will be responsible for the Management and Implementation of innovative solutions that advances the mandate of the SACAA and brings about convenience to the Aviation Industry. Manage the SACAA Modernization Projects; Advise business units on the fit for purpose technologies to their business needs. Business Solution DeliveryIdentifying business needs and conduct the costs benefits analysis of implementing a business solution.Oversee the evaluation and improvement of business processesOversee the delivering Business Solutions to agreed quality, time and cost scales.Oversee well-tested and quality assured Business SolutionsIdentify problems and address them with sufficient lead-time to avert crises.System Maintenance and SupportOversee the provision of efficient system maintenance and support Resolution of production issuesResponding to system problems, end-user queries and maintenance requests.Providing systems training to staff and customersPlanning and implementing software version upgrade releasesLiaison and CoordinationOverseeing architectural design and integration content management, portals, collaboration, business process or other solutions; Liaise with external companies/contractors/suppliers and internal clients to coordinate services and future options.Work with users to interpret requirements for application enhancements and creation.Coordinate development efforts with technical staff.Supplier Contract ManagementOversee the management of SLAs with Vendors and Business Process owners; Ensure that the contracts/SLAs are in place and up-to-date and responsive to the needs of SACAAManage suppliers within the required SLA to ensure alignment with organisationManagement of SubordinatesEnsure appointment and retention of competent staff and the management of their key performance areas to achieve their agreed objectives.Manage staff within the complexity of skill set and skills shortages within the IT sector. Motivate and couching of the IT personnel. Identify capacity requirements and address them. ICT Project ManagementManage ICT Projects and oversee the adherence to the adopted Project Management Methodology. Develop and implement ICT Project Governance Model, architecture and standards.Develop quality assurance and compliance model of information Systems Applications.Develop and manage system development strategy to improve business processes for the SACAA.
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