Cloud Delivery Engineer

Liquid Intelligent Technologies

Western Cape, South Africa

Permanent

Jul 7

The Cloud Delivery Engineers primary responsibility is to help deploy and support customers who subscribe to our Cloud services. They will need to be customer-focused, enthusiastic and have excellent IT technical support skills. Working with our Cloud Solutions Architects who design the Cloud solutions, Cloud Delivery Engineers need to have a firm understanding of all the technologies being deployed and the ability to implement the proposed solution working in a project team and overseen by the Service Delivery Manager and Cloud Projects Manager. The Cloud Delivery Engineer will be involved throughout the client engagement process, from initial scoping and surveys, through project implementation and delivery, and if required for ongoing support and maintenance of the customer environment. Architecture and deploymentManage the assurance of Cloud services through / by: ensuring a high-resolution efficiency for incidents, Maintaining architecture deployment standards, complying with all Process, Patch Management, Change Process, for any deployed and managed Cloud servicesProvide yearly inputs for process reviews. Produce reports to measure compliance to SLA and MTTR for customer managed cloud servicesConduct customer cloud readiness assessments and report the outcome. Deploy customer solutions based on best practices including migrations, cloud networking and new set-upsCloud Infrastructure & Vendor ManagementCloud services implementation, testing and acceptance for customer projectsCloud services support and maintenance to support internal process and/or customer service level agreementsMonitor resources, networks, security, IaaS, PaaS, SaaSCloud services implementation, testing and acceptance for customer projectsWork with third-parties including vendor support, billing and troubleshooting Internal engagement Support non-standard/complex solutions - cross functional engagements, Sales support, Service Desk, Products, Bid Office & engagement with EngineeringTraining for sales, customer employees and product teamsAssist with technology selection and vendor selection for product management/ideation TechnicalLeading the implementation and deployment team and providing technical insight and resolving technical dependencies and escalates where necessaryFollowing through on the delivery of all Cloud services implementation steps, with clear reporting and project tracking to the team and CustomerMaintaining Cloud services along agreed best practices and Service Level AgreementsMaintaining an up-to-date skillset that translates into secure, practical implementations and service delivery for projects

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