Senior Clerk: Refunds (B5)
The above-mentioned position is within the Premium Administration Department. RESPONSIBILITIES INCLUDE:-Sorting out post sent to our fax numbers and refunds email address.-Handling telephonic and written enquiries.-Attending to internal and external enquiries (emails and telephone).-Liaising with clients for new banking details.-Assisting with lapses by checking latest premium received -Assisting other departments with telephone inquiries on inforce policies.-Requesting refunds for Complaints Department.-Requesting refunds for workflow (SAG).-Requesting complaint refund requests.
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The AVBOB Group (AVBOB Insurance, AVBOB Funeral Service and AVBOB Industries) is Africa’s largest Mutual Society.